millitool
marketing-skill/

cancel-flow-playbook

Complete reference for designing, building, and auditing cancel flows.

cancelflowplaybook
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# Cancel Flow Playbook

Complete reference for designing, building, and auditing cancel flows.

---

## The Cancel Flow Decision Tree

```
Customer clicks "Cancel" or "Cancel Subscription"
         │
         ▼
   [Show Exit Survey]
   "What's the main reason you're cancelling?"
         │
    ┌────┴─────────────────────────────────────────┐
    │                                               │
 Price/Value                              Other Reasons
    │
How to Use

Recommended: Install to project (local)

mkdir -p .claude/skills
curl -o .claude/skills/cancel-flow-playbook.md \
  https://raw.githubusercontent.com/alirezarezvani/claude-skills/main/marketing-skill/churn-prevention/references/cancel-flow-playbook.md

Skill is scoped to this project only. Add .claude/skills/ to your .gitignoreif you don't want to commit it.

Alternative: Clone full repo

git clone https://github.com/alirezarezvani/claude-skills

Then reference at marketing-skill/churn-prevention/references/cancel-flow-playbook.md

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