cs-metrics-benchmarks

# Customer Success Metrics and Benchmarks

Industry benchmarks for key customer success metrics, segmented by company size, customer segment, and industry vertical.

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## Core SaaS Metrics

### Net Revenue Retention (NRR)

NRR measures revenue retained from existing customers including expansion, contraction, and churn. It is the single most important metric for SaaS customer success.

**Formula:** (Starting ARR + Expansion - Contraction - Churn) / Starting ARR * 100

| Performance Level | NR