onboarding_checklist_template

Customer Onboarding Checklist (90-Day)

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# Customer Onboarding Checklist (90-Day)

**Customer:** [Customer Name]
**Segment:** [Enterprise / Mid-Market / SMB]
**CSM:** [CSM Name]
**Kickoff Date:** [Date]
**Target Go-Live:** [Date]
**Target First Value Date:** [Date -- must be within 30 days]

---

## Phase 1: Welcome and Setup (Days 1-14)

### Pre-Kickoff Preparation (Day 0)

- [ ] Review signed contract and SOW for scope and commitments
- [ ] Research customer's industry, business model, and competitive landscape
- [ ] Review handoff n
How to Use

Recommended: Install to project (local)

mkdir -p .claude/skills
curl -o .claude/skills/onboarding_checklist_template.md \
  https://raw.githubusercontent.com/alirezarezvani/claude-skills/main/business-growth/customer-success-manager/assets/onboarding_checklist_template.md

Skill is scoped to this project only. Add .claude/skills/ to your .gitignoreif you don't want to commit it.

Alternative: Clone full repo

git clone https://github.com/alirezarezvani/claude-skills

Then reference at business-growth/customer-success-manager/assets/onboarding_checklist_template.md

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