health-scoring-framework

Name: health-scoring-framework
Author: alirezarezvani

Complete methodology for multi-dimensional customer health scoring in SaaS customer success.

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# Health Scoring Framework

Complete methodology for multi-dimensional customer health scoring in SaaS customer success.

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## Overview

Customer health scoring is the foundation of proactive customer success management. A well-calibrated health score enables CSMs to prioritise their portfolio, identify emerging risks before they become churn events, and allocate resources where they will have the greatest impact.

This framework uses a weighted, multi-dimensional approach that scores custome

How to Use

Recommended: Install to project (local)

mkdir -p .claude/skills
curl -o .claude/skills/health-scoring-framework.md \
  https://raw.githubusercontent.com/alirezarezvani/claude-skills/main/business-growth/customer-success-manager/references/health-scoring-framework.md

Skill is scoped to this project only. Add .claude/skills/ to your .gitignoreif you don't want to commit it.

Alternative: Clone full repo

git clone https://github.com/alirezarezvani/claude-skills

Then reference at business-growth/customer-success-manager/references/health-scoring-framework.md