cs-playbooks

Name: cs-playbooks
Author: alirezarezvani

Comprehensive intervention, onboarding, renewal, expansion, and escalation playbooks for SaaS customer success management.

playbooks

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# Customer Success Playbooks

Comprehensive intervention, onboarding, renewal, expansion, and escalation playbooks for SaaS customer success management.

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## Risk Tier Intervention Playbooks

### Critical Risk (Score 80-100)

**Situation:** Customer is at imminent risk of churn. Multiple severe warning signals detected. Requires immediate executive-level intervention.

**Timeline:** Act within 48 hours.

**Steps:**

1. **Executive Escalation (Day 0)**
   - Alert VP of Customer Success and ac

How to Use

Recommended: Install to project (local)

mkdir -p .claude/skills
curl -o .claude/skills/cs-playbooks.md \
  https://raw.githubusercontent.com/alirezarezvani/claude-skills/main/business-growth/customer-success-manager/references/cs-playbooks.md

Skill is scoped to this project only. Add .claude/skills/ to your .gitignoreif you don't want to commit it.

Alternative: Clone full repo

git clone https://github.com/alirezarezvani/claude-skills

Then reference at business-growth/customer-success-manager/references/cs-playbooks.md