incident_severity_matrix

# Incident Severity Classification Matrix

## Overview

This document defines the severity classification system used for incident response. The classification determines response requirements, escalation paths, and communication frequency.

## Severity Levels

### SEV1 - Critical Outage

**Definition:** Complete service failure affecting all users or critical business functions

#### Impact Criteria
- Customer-facing services completely unavailable
- Data loss or corruption affecting users
- Se